Mersin B\u00fcy\u00fck\u015fehir Belediyesi Su ve Kanalizasyon \u0130daresi Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc (MESK\u0130), T\u00fcrk Standartlar\u0131 Enstit\u00fcs\u00fc (TSE) taraf\u0131ndan ger\u00e7ekle\u015ftirilen iki ayr\u0131 ba\u015fl\u0131ktaki kalite denetiminden ba\u015far\u0131yla ge\u00e7ti.<\/p>\n
MESK\u0130’den yap\u0131lan a\u00e7\u0131klamada, vatanda\u015f ve payda\u015f \u015fikayetlerini daha etkin y\u00f6netmek, beklentilerini kar\u015f\u0131lama oran\u0131n\u0131 art\u0131rmak, \u015fikayetleri ve \u00f6nerileri mevcut faaliyetler i\u00e7in iyile\u015ftirme f\u0131rsat\u0131 olarak de\u011ferlendirmek amac\u0131 ile hayata ge\u00e7irilen ‘TS ISO 10002 M\u00fc\u015fteri Memnuniyeti ve \u015eikayet Y\u00f6netim Sistemi’nin 1. g\u00f6zetim tetkikini ba\u015far\u0131yla tamamlad\u0131\u011f\u0131 bildirildi. A\u00e7\u0131klamada ayr\u0131ca, 2015 y\u0131l\u0131ndan itibaren uygulad\u0131\u011f\u0131 ve belgelendirilen ‘TS EN ISO 9001:2008 Kalite Y\u00f6netim Sistemi’nin uygunlu\u011funun tayini, uygulanabilir kanun, mevzuat ve s\u00f6zle\u015fmede belirtilen hususlar\u0131n kar\u015f\u0131land\u0131\u011f\u0131na dair yeterlili\u011finin ve etkinli\u011finin de\u011ferlendirilmesi amac\u0131 ile y\u00fcr\u00fct\u00fclen 2. g\u00f6zetim tetkikinin de ayn\u0131 ba\u015far\u0131yla tamamlad\u0131\u011f\u0131 belirtildi.
\nTSE yetkilileri taraf\u0131ndan MESK\u0130 Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc hizmet birimlerinde y\u00fcr\u00fct\u00fclen \u00e7al\u0131\u015fmalar\u0131n yerinde incelendi\u011fi kaydedilen a\u00e7\u0131klamada, \u015fu ifadelere yer verildi; “Kurumumuz a\u00e7\u0131s\u0131ndan abonelerimizin beklenti ve \u015fikayetlerine kay\u0131ts\u0131z kalmak gibi bir l\u00fcks\u00fcm\u00fcz bulunmamaktad\u0131r. Abonelerimizin beklentilerinin ki\u015fiden ki\u015fiye de\u011fi\u015fmesi bu durumu kontrol etmeyi zorla\u015ft\u0131rmakta ve sistematik bir yakla\u015f\u0131m\u0131 \u015fart ko\u015fmaktad\u0131r. Geleneksel metotlarla abonelerimizin beklentilerini kar\u015f\u0131lamaya \u00e7al\u0131\u015fmak g\u00fcn\u00fcm\u00fczde art\u0131k yeterli olamamaktad\u0131r. Bu nedenle, TS EN ISO 9001:2008 Kalite Y\u00f6netim Sistemi ve TS ISO 10002 M\u00fc\u015fteri Memnuniyeti ve \u015eik\u00e2yet Y\u00f6netim Sistemi standartlar\u0131na g\u00f6re hizmet vermek bizler i\u00e7in \u00e7ok \u00f6nemlidir. Bu y\u00f6netim sistemleri ile ama\u00e7lad\u0131\u011f\u0131m\u0131z \u015fik\u00e2yetlerin say\u0131s\u0131n\u0131 azaltmak de\u011fil, her bir \u015fik\u00e2yeti f\u0131rsat olarak de\u011ferlendirip geli\u015fimimize katk\u0131 sa\u011flamakt\u0131r. MESK\u0130 Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc olarak t\u00fcm \u00e7al\u0131\u015fmalar\u0131m\u0131zda m\u00fc\u015fteri odakl\u0131 yakla\u015f\u0131m temel al\u0131narak ve geli\u015ftirerek s\u00fcrd\u00fcrmeyi hedeflenmekteyiz.”<\/p>\n","protected":false},"excerpt":{"rendered":"
Mersin B\u00fcy\u00fck\u015fehir Belediyesi Su ve Kanalizasyon \u0130daresi Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc (MESK\u0130), T\u00fcrk Standartlar\u0131 Enstit\u00fcs\u00fc (TSE) taraf\u0131ndan ger\u00e7ekle\u015ftirilen iki ayr\u0131 ba\u015fl\u0131ktaki kalite denetiminden ba\u015far\u0131yla ge\u00e7ti. MESK\u0130’den yap\u0131lan a\u00e7\u0131klamada, vatanda\u015f ve payda\u015f \u015fikayetlerini … Devam\u0131n\u0131 Oku…<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/1157"}],"collection":[{"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1157"}],"version-history":[{"count":0,"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/1157\/revisions"}],"wp:attachment":[{"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1157"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1157"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}