Mersin B\u00fcy\u00fck\u015fehir Belediyesi Mersin Su ve Kanalizasyon \u0130daresi (MESK\u0130) Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc \u0130nsan Kaynaklar\u0131 ve E\u011fitim Dairesi Ba\u015fkanl\u0131\u011f\u0131, vatanda\u015flarla birebir \u00e7al\u0131\u015fan personele y\u00f6nelik olarak m\u00fc\u015fteri ili\u015fkileri, hizmet kalitesi ve ileti\u015fim e\u011fitimi, \u00f6fke kontrol\u00fc ve y\u00f6netimi e\u011fitimleri d\u00fczenliyor. E\u011fitimler sayesinde MESK\u0130 \u00e7al\u0131\u015fanlar\u0131, vatanda\u015flarla daha sa\u011fl\u0131kl\u0131 ve etkili bir ileti\u015fim ba\u011f\u0131 kuruyor.<\/p>\n
MESK\u0130 \u00e7al\u0131\u015fanlar\u0131n\u0131n abonelerle olan ileti\u015fim kalitesi art\u0131yor<\/p>\n
Mersin B\u00fcy\u00fck\u015fehir Belediye Ba\u015fkan\u0131 Vahap Se\u00e7er’in \u00f6nc\u00fcl\u00fc\u011f\u00fcnde kaliteli hizmetlerine ara vermeden devam eden MESK\u0130 Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc, \u00e7al\u0131\u015fanlar\u0131na y\u00f6nelik d\u00fczenledi\u011fi e\u011fitimlere yenilerini ekliyor. MESK\u0130, Abone \u0130\u015fleri Dairesi Ba\u015fkanl\u0131\u011f\u0131 \u00e7al\u0131\u015fanlar\u0131 ile Destek Hizmetleri Daire Ba\u015fkanl\u0131\u011f\u0131’na ba\u011fl\u0131 G\u00fcvenlik Hizmetleri \u015eube M\u00fcd\u00fcrl\u00fc\u011f\u00fc’nde g\u00fcvenlik olarak g\u00f6rev yapan \u00e7al\u0131\u015fanlar\u0131na; m\u00fc\u015fteri ili\u015fkileri, hizmet kalitesi ve ileti\u015fim e\u011fitimi ile \u00f6fke kontrol\u00fc ve y\u00f6netimi e\u011fitimleri d\u00fczenliyor. MESK\u0130 \u0130nsan Kaynaklar\u0131 ve E\u011fitim Dairesi Ba\u015fkanl\u0131\u011f\u0131’na ba\u011fl\u0131 E\u011fitim ve Geli\u015fim \u015eube M\u00fcd\u00fcrl\u00fc\u011f\u00fc’n\u00fcn d\u00fczenledi\u011fi e\u011fitimlerle, vatanda\u015flarla birebir etkile\u015fim kuran \u00e7al\u0131\u015fanlar\u0131n; hem kurum i\u00e7inde hem de vatanda\u015flarla olan ileti\u015fim kalitesinin artarak daha sa\u011fl\u0131kl\u0131 ili\u015fkiler kurmas\u0131 ama\u00e7lan\u0131yor.<\/p>\n
MESK\u0130’nin e\u011fitimlerinde ileti\u015fimden stres kontrol\u00fcne kadar bir\u00e7ok konu ele al\u0131n\u0131yor<\/p>\n
MESK\u0130’nin m\u00fc\u015fteri \u0130li\u015fkileri, hizmet kalitesi ve ileti\u015fim e\u011fitiminde \u00e7al\u0131\u015fanlara; ileti\u015fimin temel unsurlar\u0131, alg\u0131 ve alg\u0131 y\u00f6netimi, m\u00fc\u015fteri kavram\u0131 ve hizmet kalitesi, etkin dinleme, empati, geri bildirim ve davran\u0131\u015f tipleri hakk\u0131nda bir \u00e7ok konuda bilgiler veriliyor. Abonelerin \u00f6zen g\u00f6sterilmesi gereken m\u00fc\u015fteriler olarak de\u011ferlendirildi\u011fi e\u011fitimde, konu bir b\u00fct\u00fcn olarak ‘M\u00fc\u015fteri ili\u015fkileri y\u00f6netimi’ ba\u015fl\u0131\u011f\u0131nda ele al\u0131n\u0131yor.<\/p>\n
\u00d6fke kontrol\u00fc ve y\u00f6netimi e\u011fitimlerinde ise \u00e7al\u0131\u015fanlar\u0131n; \u00f6fke duygusunu tan\u0131malar\u0131, \u00f6fke ile ilgili tutumlar\u0131n\u0131 fark etmeleri ve yanl\u0131\u015f bilinenleri netle\u015ftirmeleri gibi konular\u0131 benimsemeleri hedefleniyor. E\u011fitimde; \u00f6fke ile ba\u015fa \u00e7\u0131kmak i\u00e7in yap\u0131lmas\u0131 gerekenler, ki\u015finin kendisini nas\u0131l sakinle\u015ftirebilece\u011fi, \u00f6fkesini sa\u011fl\u0131kl\u0131 ve yap\u0131c\u0131 bir \u015fekilde nas\u0131l d\u0131\u015fa vurabilece\u011fi, stres kavram\u0131 ve ba\u015fa \u00e7\u0131kma y\u00f6ntemleri \u00f6rneklerle aktar\u0131l\u0131yor.<\/p>\n
E\u011fitimler sonunda \u00e7al\u0131\u015fanlar\u0131n ileti\u015fim becerileri ve empati duygular\u0131 geli\u015fiyor<\/p>\n
MESK\u0130 \u0130nsan Kaynaklar\u0131 ve E\u011fitim Dairesi Ba\u015fkan\u0131 \u015e\u00fckr\u00fc Ay\u00e7i\u00e7ek; “Hizmet kalitesi, ileti\u015fim ve \u00f6fke kontrol e\u011fitimlerimizin temel amac\u0131 vatanda\u015flar\u0131m\u0131zla bire bir ili\u015fki kuran, ileti\u015fimde bulunan \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n bu becerilerini y\u00fckseltmektir. \u00d6zellikle abone \u00e7al\u0131\u015fanlar\u0131m\u0131za ve g\u00fcvenlik g\u00f6revlilerine bu e\u011fitimler yo\u011fun olarak verilmi\u015ftir. S\u00f6z konusu e\u011fitimlerin sonu\u00e7lar\u0131n\u0131 sahada rahatl\u0131kla g\u00f6rebilmekteyiz. \u00c7al\u0131\u015fanlar\u0131m\u0131z\u0131n bu e\u011fitimin sonucunda ileti\u015fim becerileri ve empati duygular\u0131 y\u00fckselmi\u015f daha verimli hizmet vermeye ba\u015flad\u0131klar\u0131n\u0131 g\u00f6r\u00fclm\u00fc\u015ft\u00fcr. S\u00f6z konusu e\u011fitimleri, konular\u0131 peki\u015ftirmek amac\u0131yla, art\u0131rarak devam ettirmeyi d\u00fc\u015f\u00fcn\u00fcyoruz. Kurumumuz ad\u0131na bu e\u011fitimler son derece g\u00fczel sonu\u00e7lar alm\u0131\u015ft\u0131r” ifadelerini kulland\u0131.<\/p>\n
Abone Operat\u00f6r\u00fc olarak g\u00f6rev yapan Melis \u015eener, e\u011fitimlerden memnun kald\u0131\u011f\u0131n\u0131 belirterek; “Ald\u0131\u011f\u0131m\u0131z e\u011fitimde stres ve \u00f6fke kontrol\u00fc hakk\u0131nda bilgiler verildi. Ald\u0131\u011f\u0131m\u0131z e\u011fitim sayesinde daha kaliteli hizmet veriyoruz” dedi. Abone \u0130\u015fleri Operat\u00f6r\u00fc G\u00f6k\u00e7er G\u00fclgen ise e\u011fitimlerin kendilerine ve kuruma katk\u0131 sundu\u011funu vurgulayarak; “Alm\u0131\u015f oldu\u011fumuz e\u011fitimlerle vatanda\u015flar\u0131m\u0131za do\u011fru bir ileti\u015fim ile kaliteli bir hizmet vermeye ba\u015flad\u0131k” diye konu\u015ftu. <\/p>\n","protected":false},"excerpt":{"rendered":"
Mersin B\u00fcy\u00fck\u015fehir Belediyesi Mersin Su ve Kanalizasyon \u0130daresi (MESK\u0130) Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc \u0130nsan Kaynaklar\u0131 ve E\u011fitim Dairesi Ba\u015fkanl\u0131\u011f\u0131, vatanda\u015flarla birebir \u00e7al\u0131\u015fan personele y\u00f6nelik olarak m\u00fc\u015fteri ili\u015fkileri, hizmet kalitesi ve ileti\u015fim e\u011fitimi, … Devam\u0131n\u0131 Oku…<\/a><\/p>\n","protected":false},"author":2,"featured_media":26793,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1,2,3],"tags":[],"_links":{"self":[{"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/26792"}],"collection":[{"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=26792"}],"version-history":[{"count":1,"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/26792\/revisions"}],"predecessor-version":[{"id":26794,"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/26792\/revisions\/26794"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=\/wp\/v2\/media\/26793"}],"wp:attachment":[{"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=26792"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=26792"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/akdenizolaygazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=26792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}